Description

Job Description

Lead the Future of Veterinary Medicine as Medical Director at South Asheville Veterinary Emergency & Specialty (SAVES) in Asheville, NC!

Are you a visionary veterinary leader ready to make a lasting impact? At SAVES, we are seeking a Medical Director to guide our collaborative, expert-driven, and patient-focused hospital into its next chapter of excellence.

Come and breathe in the fresh mountain air while working in our state-of-the-art hospital. Minutes from the Blue Ridge Parkway, scenic hiking trails, and a foodie paradise with 12 James Beard Nominated restaurants and our bustling dog-friendly brewery and bar scene. Asheville is calling your name!

We've expanded to 28,369 sq. ft. and are able to increase our caseload thanks to the support of a loyal referral community.

What sets SAVES apart? It is the team environment in which we operate. We strive to provide the highest quality of care for our patients while maintaining an appreciation for "quality of life" for our entire team. We all enjoy working in an environment that is supportive of individual professional interests, career growth, and success.

Why Choose SAVES?

For years, SAVES has been a trusted leader in specialty and emergency veterinary care. Our Medical Director will work alongside and support a talented team that includes:

• Board-certified specialists in Emergency & Critical Care, Internal Medicine, Surgery, Neurology & Cardiology
• A robust 24/7 Emergency team
• Highly trained and dedicated technicians and support staff
• A modern, spacious clinical setting designed for top-tier care and efficiency

As Medical Director, you'll play a key role in shaping medical standards, mentoring clinicians, fostering a positive culture, and driving clinical excellence across departments.

About the Role:

As Medical Director, your responsibilities will include:

• Providing medical leadership and strategic direction for the hospital
• Collaborating with the Hospital Director to ensure operational excellence
• Mentoring and developing a team of doctors to uphold best practices
• Leading medical quality assurance and continuing education efforts
• Supporting recruitment, onboarding, and retention of top-tier clinicians
• Championing a culture of collaboration, respect, and continuous improvement

MEDICAL INITIATIVES

• Responsible for development and maintenance of medical policies and medical SOP's that champion the highest quality, evidence-based medicine.
• Provides feedback and coaching to DVM team to ensure a quality client experience
• Responsible for quality of medicine provided by the DVM team. Provides feedback and coaching to DVM's to drive the highest level of care for clients and patients.
• Coordinates teaching rounds for DVM's.
• Participates in CE events provided to internal DVM team and referring community.
• Partners with the Hospital Director to investigate patient safety concerns.
• Supports HD for medical and equipment innovation. Performs research for new medications and equipment when requested by HD.

TEAM DEVELOPMENT

• Collaborates with Hospital Director for the strategic vision of the hospital. Provides recommendations for services to add or remove.
• Organizes and oversees quarterly or more frequent department and/or all DVM team meetings.
• Provides feedback to HD for annual DVM performance reviews. Participates in annual reviews and quarterly check-ins for DVM's along with HR and/or HD.
• Provides recommendations to HD for DVM merit increases.
• Manages DVM clinical schedule. Oversight or approval of PTO/CE time off.
• Oversees clinical operation and procedures for each department in the hospital. Advises HD on support staff efficiencies, scheduling and training opportunities.
• Reviews Engagement Survey with HD. Participates in team engagement initiatives as designed by HD
• Monitors DVM retention rates with assistance of HR/HD. Collaborates with HD to establish goals for retention and provides feedback to HD regarding initiatives to retain high caliber talent.
• Provides and coordinates mentorship and training of staff DVM's.
• Communicate opportunities for team to participate in clinical trials through Ethos Science and Discovery.

RECRUITING

• Meets regularly alongside HD with the recruiting team to guide recruiting efforts.
• Encourage and promotes internal referrals for DVM recruiting.
• Participates in the initial interview of DVM candidates. Coordinates hospital visit to provide exceptional candidate experience.
• Works with HLT to determine candidate of choice. Supports HD in contract negotiations.

OWNING BUSINESS

• Reviews monthly P&L with HD and DL. Provides input on areas of opportunity for margin improvement.
• Participates with HD and DL to establish annual budget.
• Participates in price increases to determine strategy for meeting overall price increase goal while maintaining competitive position in the local market.
• Recommends and participates in renovation, expansion and DiNovo projects.
• Manages rDVM relations. Performs outreach. Teams with HD in regard to field marketing. Attend HD and RRM marketing meetings.

COMMUNICATION

• Reviews medically related client complaints and provides feedback to HD. Participates in direct communication with the client when needed to find resolution to complaint.
• Reviews rDVM complaints and communicates with the referring hospital to find resolution and maintain a positive relationship for the hospital.
• Participates in and supports hospital/DVM team regarding board complaints and lawsuits.
• Coaches DVM team to achieve superior client communication
• Monitors Medical Record writing to confirm appropriate content and drive compliance with State Board regulations

REGULATORY COMPLIANCE

• Maintains DEA hospital license. Establishes and assures compliance with controlled drug policy.
• Participates with HD to maintain OSHA compliance
• Ensures medicine is provided in compliance with Federal, State and local regulatory requirements.
• Oversees confirmation of DVM team licensure and credentialing.

You'll also maintain a partial clinical caseload, allowing you to stay close to patient care while shaping the future of the hospital.

Why Asheville?

Live where others vacation! The Asheville metro area offers:

• Endless outdoor adventures
• World-renowned beaches, water sports, and golf
• Coastal beauty, rich historical tours
• A booming culinary, arts, and nightlife scene
• Convenient travel via Charleston International Airport

Ready to Make a Difference?

If you're a dynamic leader looking for a rewarding opportunity to make a lasting impact while working with a phenomenal team, we'd love to hear from you!

Send your CV to Mark Hyde, [email protected] . We can't wait to meet you!

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.